Frequently Asked Questions
Everything you need to know about the Gold Standard of Vodka.
What makes Au Vodka different from other premium vodkas?
Au Vodka combines British heritage and luxury ingredients. We use the finest grain and pristine spring water, which is filtered through gold to ensure a smooth, signature taste and a vibrant color palette across our flavored range.
Does Au Vodka contain any common allergens?
All Au Vodka products are gluten-free and vegan-friendly. We do not use any ingredients containing wheat, nuts, or dairy in our distillation process, though we always recommend checking specific labels for seasonal limited editions.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. We also offer express next-day delivery options for orders placed before 2 PM GMT, ensuring your gold bottles arrive in time for your event.
What is your return policy for food and beverage items?
Due to health and safety regulations, we cannot accept returns on opened bottles. If your order arrives damaged or incorrect, please contact our support team within 14 days with photographic evidence for a full replacement or refund.
Do I need to be of legal drinking age to purchase?
Yes, you must be of legal drinking age in your country of residence to purchase from our store. We operate a strict age verification process at checkout and a 'Challenge 25' policy upon delivery.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For added convenience, we also support digital wallets like Apple Pay, Google Pay, and PayPal.