Returns & Exchanges
We want you to be fully satisfied with your Au Vodka purchase; however, due to the nature of our products, we can only accept returns on unopened and undamaged bottles within 14 days of delivery. Please ensure all security seals remain intact to qualify for a full refund or exchange.
Contact Support
Email our customer service team with your order number and reason for return to receive a Return Merchandise Authorization.
Secure Packaging
Safely pack your unopened Au Vodka bottles in their original gold-foil packaging and outer shipping carton to prevent breakage during transit.
Dispatch Parcel
Affix the provided return label to your package and drop it off at your nearest authorized courier point, ensuring you keep a copy of the tracking receipt.
Quality Inspection
Once our warehouse receives your return, we will inspect the seals and bottle condition before processing your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing